Frequently Asked Questions

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Products

Difference between Pillowtop & Eurotop?

Both models share the same high-quality bamboo fabric, orthopedic spring support, and reinforced edges. The main difference is the comfort feel:

  • Eurotop → Features firmer wave foam. This foam provides strong lift and support, keeping your body “on” the mattress rather than sinking in. It’s excellent for sleepers who prefer a firmer feel, back and stomach sleepers, and those with lower back pain who need added alignment.
  • Pillowtop → Adds a layer of plush memory foam on top of the spring and foam system. This creates a more enveloping, body-hugging surface that cradles pressure points such as shoulders and hips. Side sleepers and those who like a softer, more cushioned feel often prefer this option.

In short: Eurotop = firmer support, Pillowtop = softer contouring.

What are your mattresses made from?

Our Bamboo Bliss mattresses are designed with carefully selected, high-quality materials to deliver orthopedic support and lasting comfort:

  • Bamboo Fabric Cover (top layer): Naturally hypoallergenic, antibacterial, and resistant to dust mites and odors. Bamboo is also temperature-adaptive — it keeps you cool by wicking away up to 40% more moisture than cotton, while still insulating gently in cooler weather. Its silky-smooth feel makes it ideal for sensitive skin.
  • Comfort Foams: Depending on your choice (Eurotop or Pillowtop), we use either firm density wave foam for a supportive lift, or premium memory foam that contours to your body for a cushioned, pressure-relieving feel. All foams are CertiPUR-US® certified, meaning they’re made without formaldehyde, mercury, lead, or ozone depleters.
  • 7-Zone Pocket Spring Core: Individually wrapped springs arranged into seven targeted support zones. These zones ensure the right amount of firmness or give for shoulders, back, hips, and legs, helping to align your spine naturally. Unlike traditional spring mattresses, the independent springs minimise partner disturbance.
  • Reinforced Edge Support: High-density perimeter foam that strengthens the mattress edges, maximising usable sleeping surface and preventing sagging when you sit or sleep near the edge.

Every Bamboo Bliss mattress is 30 cm thick, striking a balance between plush comfort layers and durable orthopedic support.

Do your mattresses sleep hot?

No — and in fact, our mattresses are designed to actively cool your body during sleep. This comes down to the natural performance of bamboo and our breathable design:

  • Bamboo fabric cover: Bamboo fibres are hollow, which improves airflow. They naturally wick away sweat and moisture at a much higher rate than cotton or polyester. This reduces night sweats and keeps the sleep surface dry. Bamboo is also antibacterial and resistant to allergens, making it perfect for a healthy sleep environment.
  • Open-cell foams: Unlike dense foams that trap heat, our CertiPUR foams allow airflow between cells, preventing heat build-up under the body.
  • Spring system: Pocket springs create ventilation channels inside the mattress, further improving airflow and breathability.

Together, these layers regulate temperature naturally — cool in summer, comfortably warm in winter, making Bamboo Bliss a great fit for New Zealand’s variable climate.

Will I feel movement next to me on your mattress?

Next to nothing! Each pocket spring is wrapped and moves independently, which prevents motion from travelling across the mattress. Combined with the top foam comfort layers, this isolates movement so well that even if your partner tosses, turns, or gets up during the night, you’ll barely feel it. This is a major upgrade from traditional innerspring mattresses, which transfer motion across the entire surface.

How do I know you dont use any harmful chemicals?

  • CertiPUR-US® foams — tested to be free of harmful chemicals like PBDEs, formaldehyde, mercury, lead, and other heavy metals. They are also low in VOCs, improving indoor air quality.
  • OEKO-TEX® Standard 100 fabrics — independently tested against hundreds of harmful substances to ensure they’re safe for skin contact and long-term use.

This ensures your mattress is safe, healthy, and environmentally responsible.

Do your mattresses work on other bed frames?

Yes. Our mattresses are made to NZ standard sizing, so they fit most frames, including slatted, platform, and adjustable bases. For best support and warranty coverage:

  • Slats should be spaced no more than 7.5 cm apart.
  • The base should be sturdy and flat, with no sagging.

This ensures even support and prevents damage to the mattress.

Do the bases require assembly?


Yes, but our design makes it incredibly easy. Both the Coze wooden base and the Slumber fabric base use slide-and-lock connectors instead of screws or bolts. These connectors slot firmly into place, forming a stable joint that won’t loosen over time. Assembly takes most customers 2–5 minutes! and requires NO TOOLS at all! Because there are no screw holes, the bases can be disassembled and reassembled multiple times without wear, making them perfect if you move house often.

How much weight can your bed bases hold?

SleepyCo bed bases are built with strong NZ standard framing and reinforced slat support.

All our bases safely support up to 300 kg total combined weight (including mattress + sleepers).

To maintain structural integrity, the weight must be evenly distributed and the base must be used on a flat, level surface. Jumping on the bed, heavy impact, or concentrated pressure on a single area is not recommended and may void the warranty.

Do your mattresses have any certifications?

Yes all SleepyCo mattresses are made with CertiPUR-US® certified foams, meaning they’re free from harmful chemicals and meet strict standards for durability, performance, and safety. Our breathable bamboo fabric is also hypoallergenic and naturally antibacterial, making it a healthier choice for you and your family.

Sustainability & Certifications

What certifications do you hold?

All our products are built with independently certified, safe, and sustainable materials:

  • CertiPUR-US® certified foams → tested to be free from ozone depleters, PBDE flame retardants, mercury, lead, and other harmful chemicals. They also meet strict standards for low VOC emissions, keeping indoor air quality healthier.
  • OEKO-TEX® Standard 100 certified textiles → fabrics tested against over 100 harmful substances, ensuring they are safe for direct skin contact.


How does SleepyCo reduce waste?

Compact packaging reduces shipping space, lowering transport emissions.


Durable construction means our mattresses and bases last longer, reducing the frequency of replacement.


Charity donations: Wherever possible, trial-return mattresses in good condition are donated locally rather than discarded.

Are your products eco-friendly?

Yes. Bamboo fabric is a naturally sustainable choice — bamboo grows quickly without pesticides, requires far less water than cotton, and regenerates after harvesting. Combined with eco-certified foams and recyclable packaging, our products are built with sustainability in mind.

Sizes & Fit

What sizes do you offer?

Single: 90 Ă— 191 Ă— 30 cm

King Single: 107 Ă— 203 Ă— 30 cm

Double: 139 Ă— 191 Ă— 30 cm

Queen: 153 Ă— 203 Ă— 30 cm

King: 168 Ă— 203 Ă— 30 cm

Super King: 183 Ă— 203 Ă— 30 cm

California King: 203 Ă— 203 Ă— 30 cm

All SleepyCo Bamboo Bliss mattresses are 30 cm thick across every size.

Because we follow NZ sizing standards, our mattresses will fit most NZ bed frames and sheet sets.

Shipping & Delivery

Do you offer free shipping?

Yes. SleepyCo offers free delivery across the entire Auckland region. Most orders are delivered the same day or the next day depending on the time of purchase.

For customers outside Auckland, standard freight rates apply, with delivery typically taking 3–5 business days.

How fast is delivery?

Delivery times vary depending on location, but we prioritise fast turnaround:

  • Auckland: Within 24 hours, and we can even organise same-day delivery if booked in advance.
  • North Island (outside Auckland): Usually 1–3 business days.
  • South Island: Typically 3–4 business days.

Our compact-box packaging also makes it easier to deliver into apartments, lifestyle blocks, and homes with tricky access.

How are items packaged?

Mattresses are vacuum compressed, rolled, and sealed in heavy duty plastic before being boxed. This protects them from dust, dirt, and moisture during transit and makes them easy to move through doorways, staircases, and hallways.

Bed bases are shipped flat packed in labelled cartons with clear, step by step assembly instructions. The Slumber Fabric Bed Base uses a tool free connector system, while our other bases include the required Allen key for easy assembly.

Can I track my delivery?

Yes! once your order ships, you’ll get a tracking link so you can follow it from us to your doorstep.

Orders

Can I change or cancel my order after placing it?

Yes! you can request a change or cancellation before your order has been dispatched.

Once your order has been picked up by our courier or is out for delivery, we’re unable to cancel it.

If you need to make a change, contact us immediately at admin@sleepyco.co.nz or 027 533 7920, and we’ll do our best to help before your order leaves our warehouse.

How will I know my order went through?

You’ll receive an instant order confirmation email with your purchase details. Once your order is packed and dispatched, you’ll receive another email (and often an SMS) with tracking information so you can follow your delivery in real time.

Trial & Returns

Do you offer a sleep trial?

Yes. All SleepyCo mattresses come with a 100 night comfort trial.

We ask that you sleep on the mattress for at least 30 nights to allow your body time to adjust.

If after that you’re not satisfied, you can request a return during the trial. A $120 return fee applies, and the mattress must be clean, undamaged, and used with a mattress protector.

Exchanges are available after 7 nights, but the replacement mattress does not include a new 100 night trial.

How do returns work?

If you’d like to return your mattress after the 30-night adjustment period, simply contact us at admin@sleepyco.co.nz. We’ll ask for a few photos to confirm the mattress is clean, undamaged, has been used with a protector, and is placed back in its original packaging.

Once approved, returns within Auckland include a $120 return fee and must be booked for a scheduled pickup or drop-off.

If you’re outside Auckland, you will need to return the mattress to our warehouse yourself or arrange a freight company at your own cost.

After the mattress arrives back and passes inspection, your refund will be processed to your original payment method.

All approved returned mattresses are donated to local charities, families in need, or community organisations whenever possible.

We do not resell returned mattresses.

Other

What warranty do you offer?

Mattresses:

Covered by a 10 year limited warranty, protecting against permanent sagging (beyond industry standards), broken or faulty springs, foam defects, and stitching faults.

Bed Bases:

Covered by a 2 year limited warranty on the frame, legs, connectors, and structural components.

This warranty applies only to manufacturing defects. It does not cover damage caused by misuse, incorrect assembly, overloading, jumping on the base, dragging it across the floor, exposure to moisture, or any modifications made to the structure.

For fabric bases, the warranty does not cover stains, marks, fabric wear, or damage caused by pets, liquids, or improper cleaning methods.

If you ever have an issue, email admin@sleepyco.co.nz with photos and your order details, and our team will assess your claim in line with New Zealand Consumer Guarantees Act requirements.

What payment methods do you accept?

We accept all major debit and credit cards. For flexibility, we also partner with Afterpay and Zip, which allow you to split your purchase into smaller, interest free instalments. Bank transfer is also available on request.

Didn’t find your answer?

Don't hestitate to contact us