Terms of service

SleepyCo – Terms of Service

Last updated: 13/10/2025

Kia ora and welcome to SleepyCo. By using our website (sleepyco.co.nz) or purchasing from us, you agree to the Terms of Service below. These Terms are written in clear, simple language to keep everything transparent.

Throughout this document, “we”, “us”, and “our” refer to SleepyCo.

1. Using Our Website & Online Store

By accessing our website or making a purchase, you agree to follow these Terms.

To shop with us, you must:

  • Be at least 18 years old, or have permission from a parent/guardian.

  • Use our products legally and responsibly.

A breach of these Terms may result in refusal or cancellation of service.

2. General Conditions

We may refuse service to anyone at any time if there is misuse, fraud, or a violation of these Terms.

Your non-payment data may be transferred across systems to complete orders.
Payment information is always encrypted for security.

You agree not to copy, modify, or exploit any part of our website or Services without written permission.

3. Information Accuracy

We aim to keep our website accurate, but errors may occur (pricing, product descriptions, availability, etc.).
We reserve the right to update or correct information at any time, including after an order is placed.

4. Pricing & Service Changes

  • Prices may change at any time without notice.

  • Products or Services may be modified or discontinued at any time.
    We are not liable for any changes, price adjustments, or discontinuations.

5. Products & Services

Some products are available exclusively online and may have limited quantities.

We try to display colours and materials accurately, but screens differ.

We reserve the right to:

  • Limit sales to certain people or regions

  • Restrict quantities

  • Discontinue products at any time

All purchases are covered by our Refund Policy and the New Zealand Consumer Guarantees Act.

6. Billing & Account Information

We may refuse or cancel any order if:

  • Details are incomplete or inaccurate

  • Fraud is suspected

  • Multiple orders use the same address/customer info

  • The order appears to be made for resale

You agree to provide current and accurate details so we can complete your order and contact you if required.

7. Third-Party Tools

We may provide access to third-party tools (e.g., couriers, payment gateways, apps).
We do not control or guarantee these services.
Use them at your own discretion.

8. Third-Party Links

Our site may include links to third-party websites.
We are not responsible for their:

  • Content

  • Accuracy

  • Products

  • Services

  • Privacy practices

Please review third-party policies before interacting with them.

9. User Comments & Submissions

If you send us reviews, suggestions, images, or comments, you agree that we may:

  • Edit, use, publish, or store them

  • Display them across our platforms

  • Use them without requiring compensation

You must ensure your submissions:

  • Don’t violate laws or rights

  • Aren’t harmful, offensive, or defamatory

  • Don’t contain malware

You are responsible for the accuracy of any content you provide

10. Personal Information

Your submission of personal information is governed by our Privacy Policy.

11. Errors & Omissions

Our site may occasionally contain errors related to:

  • Pricing

  • Descriptions

  • Promotions

  • Availability

  • Shipping estimates

We may correct these at any time and cancel or update orders affected by them.

12. Prohibited Uses

You may not use our site for:

  • Any unlawful purpose

  • Harassment or harmful behaviour

  • Violating rights or intellectual property

  • Uploading malware

  • Fraud or misleading activity

  • Collecting private information

  • Interfering with security features

We may terminate access if misuse occurs.

13. Disclaimer of Warranties & Limitation of Liability

We do not guarantee that our website or Services will always be:

  • Available

  • Error-free

  • Fully accurate

  • Uninterrupted

Your use of our site is at your own risk.

To the fullest extent permitted by NZ law, SleepyCo is not liable for:

  • Lost profits

  • Lost data

  • Indirect or consequential damages

  • Issues caused by third-party services

Nothing in these Terms removes your rights under the New Zealand Consumer Guarantees Act.

14. Indemnification

You agree to indemnify SleepyCo for any claims arising from your:

  • Violation of these Terms

  • Misuse of our Services

  • Infringement of any rights or laws

15. Severability

If any part of these Terms becomes unenforceable, the rest remains valid.

16. Termination

We may terminate access to our Services at any time if you breach these Terms.
You may stop using our Services at any time.

17. Entire Agreement

These Terms, along with our other policies, form the full agreement between you and SleepyCo.

This Terms of Service replaces all prior agreements or communications.

18. Governing Law

These Terms are governed by the laws of New Zealand.

19. Changes to Terms

We may update these Terms at any time.
Continued use of our website means you accept the updated version.

20. Contact Information

For any questions regarding these Terms, contact us at:

SleepyCo
3/22 Wookey Lane
Kumeū, New Zealand

Phone: 027 533 7920
Email: admin@sleepyco.co.nz