Privacy policy

SleepyCo – Privacy Policy

Last updated: 13/10/2025

This Privacy Policy explains how SleepyCo (“we”, “us”, “our”) collects, uses, and protects your Personal Information when you visit sleepyco.co.nz (the “Site”) or make a purchase.

1. Contact Details

If you have any questions about this policy, need more information, or wish to make a complaint, contact us:

Email: admin@sleepyco.co.nz
Address: 3/22 Wookey Lane, Kumeū, Auckland, New Zealand

We will always aim to respond promptly.

2. Collecting Personal Information

We collect information to operate our website, process your orders, and improve your experience.

“Personal Information” means any information that could identify you.

a. Device Information

Why we collect it:

  • To load the Site correctly

  • To analyse website performance and improve the experience

How it’s collected:
Automatically via cookies, log files, tags, and similar tools.

What we collect:

  • Browser type

  • IP address

  • Time zone

  • Cookie data

  • Pages viewed

  • Search terms

  • Interaction with the Site

Shared with: Shopify (our website platform).

b. Order Information

Why we collect it:

  • To process and deliver your order

  • Take payment

  • Send confirmations

  • Communicate about your purchase

  • Prevent fraud

  • Provide updates only if you opt in

How it’s collected:
Directly from you during checkout.

What we collect:

  • Name

  • Billing address

  • Shipping address

  • Payment details (encrypted)

  • Email

  • Phone number

Shared with: Shopify, couriers, and payment providers.

c. Customer Support Information

Why we collect it:
To help with enquiries, returns, refunds, or product support.

Collected from:
You, when you contact us.

What we collect:

  • Name

  • Contact details

  • Order details

  • Any information you give us so we can help

3. Sharing Personal Information

We only share your information when necessary to run our business or fulfill your order, such as:

  • Shopify (store hosting & order processing)

  • Payment processors

  • Shipping and courier partners

  • Legal authorities if required by NZ law

We never sell your information.

4. Using Your Personal Information

We use your Personal Information to:

  • Process and deliver orders

  • Take payments

  • Communicate with you

  • Improve our website

  • Send marketing emails only if you have opted in

  • Prevent fraud or misuse

5. Retention

We retain your Order Information unless you ask us to delete it.

To request deletion, contact: admin@sleepyco.co.nz

6. Cookies

Cookies help our website function properly and improve your experience.

They allow us to:

  • Keep items in your cart

  • Load pages faster

  • Remember your preferences

  • Track analytics and site performance

You can disable cookies in your browser settings, but some parts of the Site may not work correctly.

Shopify’s cookie list is available here:
https://www.shopify.com/legal/cookies

7. Do Not Track

There is no consistent industry standard for “Do Not Track” signals, so we do not modify our data practices when such signals are detected.

8. Changes to This Policy

We may update this policy from time to time to reflect operational or legal changes.
The latest version will always be posted on this page.

9. Complaints

If you have concerns about your privacy:

  1. Contact us at admin@sleepyco.co.nz

  2. If we cannot resolve your concern, you may contact the New Zealand Privacy Commissioner:
    https://www.privacy.org.nz

SleepyCo

3/22 Wookey Lane
Kumeū, Auckland 0881
New Zealand