• If you’re not completely satisfied within 100 nights of sleeping on your new SleepyCo mattress, you’re entitled to a refund. Our returns process is offered in conjunction with our charity partners. Once your mattress has been collected by one of our charity partners (or an approved alternative charity), your refund will be processed.

• We recommend sleeping on your mattress for a minimum of 14 nights. It can take 1-2 weeks for your body to adjust to any mattress. If you are not completely satisfied during this trial period, contact us within 100 nights of delivery to initiate a return.

• We never resell a used mattress! Your original mattress will likely be donated to charity to help those in need.

• Once you lodge a return request, we will organise a pick-up from one of our partner charities. Collections can take up to 10 business days or more, depending on the charity partner’s availability, and can only occur during business hours.

• For Auckland customers, we ask that mattresses be returned directly to our SleepyCo premises in Waimauku, West Auckland, to make the process smoother and faster.
• Addresses outside metro and regional cities or with access restrictions can be more difficult for our partner charities to collect from. In these instances, our customer service team will work with you to help facilitate your return.

• After all options have been exhausted, we might ask for your help to deliver your mattress to the nearest drop-off location. Once you send in your donation receipt, we will issue your full refund.
• For all returns, your original purchase receipt is required in order to process your refund.

• Any mattress that has mould, dirt, stains, smells, or bed bug infestations are no longer eligible for a mattress return nor replacement.
• To ensure customer satisfaction, we have a return policy that allows for 1 return of up to 2 mattresses per household. This policy applies to your first return request only, so please contact us within the first 100 nights of owning your mattress to initiate the return process.
• For exchanges, you are responsible for the price difference and any additional shipping costs that are occurred (North Island $50 & South Island $80). Please note that the trial period does not apply to exchanged mattresses unless the original packaging remains unopened.

Once your returned mattress has been collected and confirmed by our charity partner, we’ll process your refund right away. Most refunds appear back in your account within 3–7 working days, depending on your bank or payment provider. We’ll keep you updated the whole way so you’re never left wondering.

No, you don’t need to keep the original delivery boxes. As long as the mattress is in good condition with no rips, tears, or heavy stains, our charity partner can collect it at full size.

We do, however, recommend holding on to the protective plastic bag that came inside the box for at least the first 60 nights. This helps protect your mattress during pickup and ensures it’s eligible for return under the trial.

We don’t send used mattresses back to our warehouse — instead, we do something better. Returned mattresses are collected by local NZ charities and donated to families or individuals in need. This way, your trial not only helps you find the right mattress but also helps someone else get a better night’s sleep.

Because finding the right mattress shouldn’t be rushed. We’re confident you’ll love your SleepyCo mattress from the very first night — most of our customers do — but everyone sleeps differently. That’s why we give you a full 100 nights of real-life testing in your own home, with your own sleep routine. A couple of nights in a store or a short comfort guarantee just doesn’t compare. We want you to feel completely certain that your mattress is the right one for you, with no pressure and no second-guessing.